Reference

How We Safeguard Your Privacy

Your account details, payment information and gameplay activity stay secure with us.

Account encryptionPayment data never storedYou control your dataContact us anytimeFull transparency

What This Privacy Policy Covers

merdeka play Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account at merdeka play, you give us your name, email, phone number and payment details. We collect that information so we can verify your identity, process your deposits via DANA, OVO, GoPay and QRIS, and send you withdrawal confirmations. We also log

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which games you play, when you log in, and which device you use — that helps us spot fraud and keep your account safe. We do not sell your data to third parties. Your information stays with us and the payment processors we use to clear
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your transactions. Where local law permits, we may also use your contact details to tell you about new games or promotions, but you can turn that off in your account settings anytime.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY QUESTIONS

Reach Out About Your Data

You have the right to ask what data we hold about you, request a copy of it, or ask us to delete it. Our support team handles all privacy requests Monday to Sunday, 08:00–23:00 Jakarta time. Get in touch through live chat, email or the help section in your account settings and we will respond within five business days.

Team online

Live Chat Support

Open the help icon in the bottom right of your screen. Our team answers privacy questions during all hours we operate — 08:00–23:00 Jakarta time, seven days a week.

Email Privacy Request

Send your data request to our privacy inbox. Include your account email and a clear description of what you need. We will verify your identity and respond within five business days.

Account Settings

Visit your profile menu and select Privacy & Data. You can download your account history, update your contact preferences and request data deletion all from there.

HOW WE HANDLE DATA

Your Security & Data Rights Inside merdeka play

We encrypt your account login, mask your payment card details and separate your gaming data from your financial records.

Password Security

Your password is hashed using industry-standard encryption. We never store it in readable form. If you forget it, use the reset link we email you — never share that link with anyone.

Payment Data Protection

Your DANA, OVO, GoPay and QRIS details are tokenized and never held on our servers. Payment processors handle the actual transaction; we only store a reference token.

Cookie Consent

We use cookies to save your language, remember your login and track gameplay for fraud prevention. You can accept, reject or adjust cookie settings in your browser menu anytime.

Data Retention

Account activity logs stay for 12 months. When you close your account, we delete your personal data within 90 days, unless local law or an open investigation requires us to keep it.

Third-Party Sharing

We share only essential information with DANA, OVO, GoPay and QRIS processors to complete your transaction. We do not sell or rent your contact details to marketers or data brokers.

Account Breach Response

If we detect unauthorized access, we disable the account, notify you by email and guide you through password reset. Check your account activity history anytime from your dashboard.

Answers to Your Privacy Questions

When you close your account, we delete your name, email, phone number and payment details within 90 days. Game history and withdrawal records stay for six years if local law requires it for tax or fraud investigations, but are not linked to you personally.

Yes. Go to Account Settings > Privacy & Data and select Download My Data. We will email you a file with your account history, transactions and personal information within five business days. You can also request this via live chat.

We send account alerts and withdrawal confirmations by default. Promotional emails and SMS are only sent if you opted in during registration. You can switch them off anytime in your Preferences menu without affecting your account.

Your DANA, OVO, GoPay and QRIS account details are never stored on our servers. Payment processors encrypt and tokenize them. We only keep a secure reference so you don't have to re-enter details every time you deposit.

Change your password immediately using the reset link we email you. Then contact our support team via live chat with your account email. We will review your login history, flag any suspicious activity and help you secure your account.

We keep your game history, stakes and results for 12 months for fraud detection and dispute resolution. After that, older records are archived and deleted. You can view your full activity in your account dashboard under Game History.

Your account information is stored on secure servers in data centres that comply with data protection standards. Access is limited to authorized staff and automated security systems. Backups are encrypted and stored separately for disaster recovery.

How We Safeguard Your Privacy

Reach Out About Your Data

Live Chat Support

Email Privacy Request

Account Settings

Your Security & Data Rights Inside merdeka play

Password Security

Payment Data Protection

Cookie Consent

Data Retention

Third-Party Sharing

Account Breach Response

Answers to Your Privacy Questions

01 What happens to my data if I close my merdeka play account?

02 Can I download a copy of all my account data?

03 Do you use my data for marketing emails or SMS?

04 How do you keep my payment information safe?

05 What should I do if I think someone has accessed my account?

06 How long do you keep my gameplay records?

07 Where is my account data stored?

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